Returns Policy
We hope you love your Meadow Lane pieces as much as we love creating them. Every product is thoughtfully chosen with little ones and everyday family life in mind, but if something isn't quite right, we're here to help.
Change of Mind Returns
We understand that sometimes things don't work out as planned.
If you've changed your mind about a purchase, we're happy to accept a return within 14 days of delivery, provided your item is:
- Unused and unopened
- In its original packaging
- In its original, resalable condition
For hygiene and safety reasons, we cannot accept change-of-mind returns on products that have been opened or used.
Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping charges are non-refundable for change-of-mind returns.
Faulty or Damaged Products
Quality matters to us, and we want every Meadow Lane product to arrive in the condition you expect.
If your order arrives damaged, faulty or isn't as described, please contact us at kayla@meadow-lane.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and any damage, where possible
We recommend getting in touch within 7 days of delivery if your item arrives damaged, so we can assist as quickly as possible. However, this timeframe does not limit your rights under Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement or refund in accordance with your consumer guarantees.
Where a product fails to meet applicable consumer guarantees, we will cover reasonable return shipping costs where required by law.
Incorrect Items
If we've accidentally sent you the wrong item, we're so sorry!
Please contact us at kayla@meadow-lane.com with your order number and a photo of the item received. We'll work with you to make things right as quickly as possible, at no additional cost to you.
How to Request a Return
To get started, simply follow these steps:
- Email kayla@meadow-lane.com with your order number and reason for return.
- Our team will review your request and provide return instructions where applicable.
- If returning an item, please package it securely to help protect it during transit.
- Once your return has been received and assessed, we'll confirm the outcome and process any applicable refund.
For approved change-of-mind returns, refunds will generally be processed within 5–10 business days of receiving and inspecting the returned item.
Refunds are issued to the original payment method. Please allow additional time for your payment provider to process the funds.
Exchanges
We don't currently offer direct exchanges.
If you'd prefer a different colour, style or product, you're welcome to request a return in accordance with our change-of-mind policy and place a new order for your preferred item.
This does not affect your rights to a replacement or other remedy under Australian Consumer Law.
Sale & Preorder Items
Sale and preorder items are not eligible for change-of-mind returns.
However, all products, including discounted and preorder items, remain covered by applicable consumer guarantees. If an item is faulty, damaged or otherwise fails to meet these guarantees, we'll help arrange an appropriate remedy.
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your rights under applicable consumer protection laws.
Need a Hand?
We're always happy to help with any questions about your order, returns or refunds.
Simply email kayla@meadow-lane.com and we'll do our best to make the process as simple as possible.